Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the Coach Lou Coaching website and online fitness and nutrition coaching services (collectively, the "Services") provided by Coach Lou Coaching ("Coach Lou," "we," "us," or "our"). By booking a call, purchasing a coaching package, or using our Services, you agree to these Terms.
If you do not agree, do not use the Services.
Description of Services
Coach Lou provides remote, one-on-one online coaching focused on fitness training, nutrition guidance, and lifestyle habits. Services are delivered digitally and are not in-person training sessions unless otherwise agreed in writing.
Coaching tiers may include custom nutrition plans, training programs, check-ins, messaging support, and scheduled calls as described at the time of purchase. Specific deliverables depend on the package you select.
Medical Disclaimer
Coach Lou provides fitness and nutrition coaching, not medical advice, diagnosis, or treatment. Our Services are for general educational and coaching purposes only. We are not a substitute for a physician, registered dietitian acting in a clinical capacity, or other licensed healthcare provider.
You should consult a qualified medical professional before starting any exercise or nutrition program, especially if you have a medical condition, injury, are pregnant or nursing, take medication, or have been advised to follow a restricted diet. You participate in our programs at your own risk and are responsible for disclosing relevant health information to your coach.
If you experience pain, dizziness, shortness of breath, or other concerning symptoms, stop exercising and seek medical attention immediately.
Eligibility
You must be at least 18 years old and able to enter a binding contract to use our Services. By using the Services, you represent that you meet these requirements.
Account and Client Responsibilities
You agree to:
- Provide accurate and complete information about your health, goals, and circumstances
- Follow program guidance responsibly and communicate limitations or injuries promptly
- Maintain the confidentiality of any login credentials or private program materials
- Use the Services only for personal, non-commercial purposes unless authorized in writing
Payments and Billing
Coaching fees are billed on a recurring quarterly basis (every three months) unless otherwise stated at checkout or in your coaching agreement. Prices, package inclusions, and billing frequency are displayed before purchase and may be updated for future billing periods with notice where required.
Payments are processed through third-party providers (such as Stripe, Calendly, or similar tools). By providing payment information, you authorize us and our payment processors to charge the applicable fees on the billing schedule you select.
If payment fails or your account becomes past due, we may suspend or terminate access to coaching services until payment is received. You remain responsible for any unpaid amounts.
Cancellation and Refunds
You may cancel future renewals by contacting us before your next billing date. Cancellation stops future charges but does not automatically entitle you to a refund for the current billing period.
Except where required by law, all fees are non-refundable and we do not provide prorated refunds for partial coaching periods once a billing cycle has begun. Any exceptions are at our sole discretion and must be confirmed in writing.
We reserve the right to terminate or refuse service to any client who violates these Terms, engages in abusive behavior, or fails to make payment.
Intellectual Property
All training plans, nutrition materials, videos, written content, branding, and other program resources provided through the Services are owned by Coach Lou or our licensors and are protected by intellectual property laws.
You receive a limited, personal, non-transferable license to use program materials solely for your own coaching during your active enrollment. You may not copy, distribute, resell, publish, or share program content with third parties without our prior written consent.
Communications
By providing your contact information, you consent to receive service-related communications by email, phone, messaging apps, or other channels used to deliver coaching. You may opt out of non-essential marketing messages where applicable, but we may still contact you regarding your account or active services.
Limitation of Liability
To the fullest extent permitted by law, Coach Lou and its owners, coaches, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill arising from your use of the Services.
Our total liability for any claim arising out of or relating to the Services shall not exceed the amount you paid to Coach Lou for coaching services in the three (3) months preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis. We do not guarantee specific fitness, health, or competitive outcomes. Results depend on many factors including your effort, consistency, genetics, and adherence to the program.
Indemnification
You agree to indemnify and hold harmless Coach Lou from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the Services, violation of these Terms, or infringement of any third-party rights.
Governing Law
These Terms are governed by the laws of the State of [STATE], United States, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be brought in the state or federal courts located in [STATE], and you consent to personal jurisdiction in those courts.
Changes to These Terms
We may modify these Terms at any time by posting an updated version on this page. The "Last updated" date reflects the latest revision. Material changes may also be communicated through email or other reasonable means. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
Contact
For questions about these Terms, contact:
Coach Lou Coaching
Email: legal@coachlou.com